(Insert Seth Godin Quote here)

Here’s a quick link to the Google Search: ebay wicked sick bmx

Filed under: Ideas, Social Media by Craig Ritchie
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Tags: cpyr, creativity, ebay, ebay wicked sick bmx, seth godin

Phil “PhotoPhilCro” Crozier’s Final Canvas

50 new Nissan Cubes are driving off Canadian cubes dealer lots this month. Each one’s being driven by a brand advocate you only wish you had hired to tout your brand.

The new cars are the reward for months of creation and promotion by these musicians, DJs, dancers, programmers, designers, bloggers, podcasters, poets, writers and artists, and all kinds of creative thinkers; the cream of the crop of 500 competing “auditions” broadcast online over the last three months via social channels. Nissan openly called The Hypercube a social media marketing experiment, choosing to invest only in this channel, and is now pleased to announce (or tweet, perhaps) the successful proof of their thesis.

Nissan Canada’s creative agency, Capital C, went beyond the boilerplate hey-make-us-a-video and please-retweet-our-propaganda “campaigns” that are all too common these days, by offering prizes on which creative minds could really envision spending time and effort.

The Contest

Of 7000 applicants, 500 elite were given Hypercube canvases to audition for the mass public, stumping for daily votes with photos and animation, video, poetry and song. Competitors even took their campaigning offline, including Telma “TSwizz” Costa, who created and distributed pins to drive traffic, and Sean “Cube Man” Williams who literally drove offline traffic in his homemade cardboard Cube costume.

The cream rose quickly, as canvasses brought out the best from these competitors. And believe me, if you followed or friended any of them, you were hearing about it.

Over the course of the contest, so much exceptional content was created, it’s difficult to “highlight” the best stuff. Here are pieces of just three of the intense and daily updated canvasses:

Tony “Tony Holiday” Elston’s final canvas

Brittany Jade “Gunandagirl” Hanson’s final canvas

Delphine “Delf Berg” Bergeron’s final canvas

You can view all of the winning canvasses at thehypercube.ca

The Platforms

The Hypercube site was just the town hall of this experience, though, as competitors created videos on YouTube…

Posted images to Flickr…

Tweeted (like crazy)…

built web pages and blogs, and invoked social graphs from their other communities. For example, contestant Andre Molnar looked to leverage the passionate Drupal community, by promising to create the “Drupliconcube,” a Nissan cube “decked out in Druplicons, spreading the Drupal love to the streets.

Deeper Interactions

More than just pleas for votes, these daily updates became meaningful interactions between the competitors. Williams sent out a YouTube dance-off challenge to his fellow participants, and created this mashup:

Some social media users voiced disapproval of the campaign, including Shawn Micallef, who questioned the quality of the engagement suggests a line had been crossed, from daily updates from friends and outright spam. I disagree, as social media users are constantly pushing out posts and tweets that may annoy some, but be useful to others. This is the very nature of Social Currency, and one can, in fact, “Unfollow.” Furthermore, this type of repetition occurs with non-marketing events even more than with campaigns. When Michael Jackson died, or during the Obama campaign, the tidal wave of repetitious posts seemed to drown most other conversation. The Hypercube campaign wasn’t perfect, but neither is Facebook, nor Twitter, themselves.

The Finale

Such a momentous story had to end with an explosive climax, and on June 24, it did just that. Contestants gathered with friends at events simulcast in Toronto, Montreal and Vancouver. (Small-town contestants got together on their own in other provinces, too.) Contestants performed live between DJ sets, mingled over drinks, and sat in the highly-coveted Cubes on display. Winners were announced across the country via big screen video and some tight computer graphics. The dance floor of CiRCA in Toronto was like a minefield as groups of friends exploded in cheers when the local winners were listed off. It seemed like an endless supply of car keys were handed out, and many of the winners were ironically rendered speechless.

One can’t argue the level of quality and vastly disparate creative skillsets with which the Cube brand has been aligned.

The Outcome

Now, Nissan Canada has tons of authentic content to work with, generated by skilled creatives at a low cost. The winners are required to update their canvasses twice a month for the next year, but the brand will get a lot more than that, I predict, as these content generators are eager to share their experiences on the road. And they’ve also got promises to keep with their fans. Singer/Cube-winner Curtis Santiago promised to drive to a voter’s house in his cube, anywhere in Canada, to play a house party. No doubt he’ll be blogging and vlogging the whole trip.

I’ll admit, at first glance, I assumed Nissan Canada and Capital C’s campaign was a huge gamble. All too often, big brands create deep connections with new communities, but then drop these connections as soon as their campaign is over. Nissan has demonstrated how to think and plan long term; find–no, create passionate advocates who themselves created a plethora of content and awareness; and build a brand in partnership with their customers.

The Community

Moreover, this campaign was just the spark, a great success already, but the story of the Nissan Cube and the CubeCommunity is just beginning. Cubecommunity.ca teases us with a “coming soon” page, but the long-term strategy is obvious, as the community has all of the core requirements, starting with deeply invested and passionate community leaders. I look forward to following this community, and, in many ways, the hard work for Nissan and Capital C has just begun.

I’m happy to admit, the bar’s just been raised for “social media marketing.”

Filed under: Brands, Communities, Community, Ideas, Marketing, Social Media, Social Networking, Twitter, Usability, User Experience, Web Strategy by Craig Ritchie
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Tags: agency, andre molnar, canada, capital c, creative, cube, cube man, cubecommunity.ca, hypercube, nissan, thehypercube, tswizz

There is life in the marketing departments of big corporate. There is energy and understanding at the executive level of many blue chip companies. If you’re a part of these companies, welcome to the new paradigm. If you’re a competitor to a member of the Social Media Council, big brand beware. These old dogs are getting a new social life.

I’m excited because more large businesses are starting to accept and embrace the future — transparency, the social web, some even the inevitability of The Cluetrain Manifesto.

I know this, because last week, Bob Pearson (@bobpearson1845), Dell’s Vice President of Communities and Conversations, and representing the newly named Social Media Business Council (formerly “Blog Council”) presented “15 Key Trends & Observations For Leaders Of Great Brands” to Toronto’s Third Tuesday attendees.

Some of the highlights:

3. Realize that your customer does not care where you want them to go.

4. Less than 1% of a customer’s time is spent actually purchasing a product. (99% is spent browsing and socializing) Pearson then asked, “Why would we spend 100% of our budget on that 1%, when the decision-making process is so well underway?”

Pearson also spoke of his agency partners as “Iterative Innovators” in this space, working with the marketing team, but not leading the social media practice — that, he explained, has to come from within the company.

This is a dramatic shift — from digital experts talking to brand managers and delivering the good news (or bad, if you liked the old ways of interruptive marketing) about the new paradigms of the Internet.

This simple presentation speaks for itself. I don’t agree with every small detail here, but the core ideas are light years ahead of most brand managers’ understanding of what the future and the immediate present requires.

Pearson and fellow Social Media Business Council member (from Molson Canada) Ferg Devins are big advocates of the council, proclaiming it an open, honest exchange of experience and knowledge that is “establishing a practice.”

After listening to Pearson, I think the benefits are undeniable.

You can learn more about the Social Media Business Council at SocialMedia.org.

Filed under: Brands, Business, Social Media by Craig Ritchie
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Tags: #TTT, bob pearson, dell, ferg devins, molson, social media business council, socialmedia.org, third tuesday toronto

‘Trouble At The Henhouse’ dropped in 1996, just as marketers were starting to try to think about the Internet. In my opinion, this was and is the much-worshipped (by Canadians) band’s best album. But, until today, when ‘Let’s Stay Engaged’ shuffled through my iPod’s earbuds, I didn’t realize they wrote the anthem for today’s best practice marketing strategies ten years early.

Let’s Stay Engaged

It might be late but it won’t be early
you got me to the gate with time for a coffee
it’s getting late sounds like a departure
it’s getting close sounds to me like a departure
Until we meet again lets stay engaged
until then lets stay engaged
Lies over time float to the surface
lies over time they equal surface
lies over time though the reasons desert us
lies over time with no apparent purpose
Until we meet again lets stay engaged
until then lets stay engaged
See the dead art and you see your reflection
fear no art and you fear no reflection
but don’t look at me, I’m not the artist in question
sounds good to me, but I’m not the artist in question
Until we meet again lets stay engaged
until then lets stay engaged

Maybe ‘Henhouse’ was a full brand/marketing/social web/social commerce concept album…

Gift Shop – “After a glimpse over the top/The rest of the world/Becomes a Gift Shop”

Does this refer to Chris Anderson’s “Free! Why $0.00 Is the Future of Business” concept?

They really were Ahead By A Century.

Filed under: Brands, Business, Future, Marketing, Social Media, Web Strategy by Craig Ritchie
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Tags: anthem, engagement, music, tragically hip

I’m not going to lie, I think this could be big.

“… Now maybe it’s coming true, because of Internet.”

Filed under: Uncategorized by Craig Ritchie
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Tags: cbc, classic, internet

It’s been too long since I posted a three-pack from Organic’s ThreeMinds blog. These great posts are creating a lot of discussion:

1. Where Does Brand Experience Begin and End? by Anthony Viviano and Sarah Jo Sautter examines the rare execution of holistic brand experiences, across media and from web to office or retail.
2. Do Social Media Marketers Dream Of Monitoring Tools? by Anna Banks outlines the features needed for deep social media monitoring. This new discipline is noisy, and expanding rapidly. And also;
3. Why You Shouldn’t Care About Seeing Flash on iPhone by Fang-Yu Lin shuts down the speculation. If you care about user experience, you’ll understand why.

Filed under: Brands, Flash, Measurement, Mobile, Social Media, User Experience by Craig Ritchie
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Tags: analytics, brand experience, iphone, media, retail, threeminds

Here’s a quick tip. If the list of items isn’t intuitive to the user (provinces/states/countries, departments in their company, or anything else guessable by seeing only one of the items) or if the list is shorter than five items, don’t use a pulldown. That’s what bullet selects, checkboxes, and DHTML/Ajax is for.

Pledge with me:

Filed under: Usability, User Experience by Craig Ritchie
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Tags: ajax, bullet, checkbox, code, dhtml, html, option, pulldown, select

I’ve never used Lolcats on my blog, so this is the first, and last time. Promisses.

Photo credits: Marc Shandro.

Back in May, I tweeted eight “Web Strategy Reminders” that got some great responses. Here they are altogether, with two bonus reminders to allow people to laugh like Count von Count when they’re done.

Web Strategy reminder No. 1: If you’re just adding a “Community” tab to your web site, You’re doing it wrong.

Web Strategy reminder No. 2: If you’re pushing Content out through banners, You’re doing it wrong.

Web Strategy reminder No. 3: If everything you build has a unique interface, You’re doing it wrong.

Web Strategy reminder No. 4: If you start with a tactical gimmick on a platform your market doesn’t use, You’re doing it wrong.

Web Strategy reminder No. 5: If your platform doesn’t separate form from function, You’re doing it wrong.

Web Strategy reminder No. 6: If you’re ignoring the fact that Search is the number one way that users find you, You’re doing it wrong.

Web Strategy reminder No. 7: If you’re not considering how your experience will change over time, You’re doing it wrong.

Web Strategy reminder No. 8: If you’re not implementing a holistic measurement strategy beyond clickstream analysis, You’re doing it wrong.

Web Strategy reminder No. 9: If you’re ignoring the fact that your employees are telling the story of your brand (good or bad) better than your corporate web site, You’re doing it wrong.

Web Strategy reminder No. 10: If you’re excited about your new banner ad pushing to your new television ad on your new Flash web site, You’re doing it wrong.

Filed under: Business, Community, Design, Flash, Ideas, Marketing, Measurement, Sales & Education, Social Media, User Experience, Web, Web Strategy by Craig Ritchie
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Tags: banner, Flash, gimmickry, lolcats, Measurement, plaform, search, site, strategy, television, Web