The buzz words are changing. As the term “Web 2.0” becomes antiquated, and the masses embrace social media, brands, corporations and organizations are starting to understand the implications of the new paradigms of the web.

Transparency is what’s driving consumer decision now, and the trust that is formed through the authentic collective voice of a brand’s management team, employees and customers.

At this point, I’m starting to feel dirty just saying the words “messaging” and “tone” when discussing “campaigns.”

In Boy Scouts, young campers are taught to start a one-match fire – focusing one’s skill on building the framework of the fuel so that it catches with only one match. I’ll do better than that. I’ll give you six matches to start the transparency fire in your organization.

Here are six catalysts to spark your new focus on authenticity and transparency.

Authencity drives consumer choices…

1. Joseph Pine defines the new Experience economy in this TED talk from 2004, and how “Authenticity is becoming the new consumer sensibility.”

… and they trust only human voices…

2. The Cluetrain Manifesto celebrated its 10-year anniversary with a new edition published this year. It describes how consumers are finding trust and truth through human voices within your organization, or elsewhere – that is, however they wish. From the book: “The corporation pretends to speak, but its voice is that of a third-rate actor in a fourth-rate play, uttering lines no one believes in a manner no one respects.”

… and some of these voices are much “louder” than others…

3. Chris Brogan and Julien Smith’s Trust Agents just hit the New York Times Bestseller list. It’s a how-to guide, defining and training the individuals in your organization best practices to be honest as they build genuine relationships. From the cover flap: “Trust Agents wield enough online influence to build up and bring down a business’ reputation.”

… so organizations must find a new way to communicate…

4. Shel Holtz and John C. Havens’ Tactical Transparency presents a framework for dealing with all the scary situations that big brands fear as they dip their toes in to Social Media. From the book: “Tactical Transparency provides dozens of case studies and interviews that address the implementation of transparency tools at the highest levels of the organization and the lowest. Transparency succeeds when it is embedded into the culture of a company, not implemented as a program designed to be exercised by only a few.”

… and it must go all the way to the top…

5. Organic’s CFO and COO Marita Scarfi explains the opportunity CEOs are missing if they don’t participate in Social Media and open conversations, in this recent Threeminds blog post. “Being engaged with your customers allows you to produce better products/services which, in turn, leads to improved customer loyalty. Ultimately this helps increase sales and fosters stronger company financial performance (e.g. increased shareholder value).”

… just like these numerous examples of management-level-driven open conversations.

6. The NewPR Wiki lists dozens of blogs written by Management-level contributors, where issues are being discussed, and trust is growing in brands… and the people that are behind them.

One last tip, campers: Campfires start quicker when the team works together, and when the structure of the tinder allows in oxygen… Keep it open.

Coca-cola and Wieden & Kennedy are expanding their “happiness” branding with a new spot featuring a world filled with gamers and social networkers ignoring each other while they are jacked in to their virtual worlds.

One lone “reality-lover” wades through the avatars on the way to enjoy a soda pop. When he finally gets to enjoy his soft drink among the wifi-ers, he meets a fellow cola enthusiast who learns that maybe socializing is better face-to-face, over a Coke.

There’s another story here, however. Assuming the spot wants to sell to teens, it misses the mark. The world has changed but social networking and gaming is the norm to millenials. They don’t see faces buried in mobile devices as a societal failure. They would prefer to broadcast their thoughts entire lives to many others than to enjoy a double malt with a stranger at the drug store.

The target will be watching this spot and, yes, will be intrigued by the plethora of mingling avatars, but they’ll be wondering what game each player is enjoying, not what tonic can save them from their 24/7 wired addiction. Coke should be asking, ‘How can we make ourselves the drink of choice for social networking?’ And, ‘Does our agency really understand the new paradigms of the digital-driven world?’

(Perhaps appropriately, you can view the non-embeddable spot at Creativity.)