Craig Ritchie is on a mission to Humanize Brands, Build Communities, Focus On The Customer, Unleash Experiences and Create Magic.



Craig Ritchie is a Senior Strategist at Organic, making Exceptional Experiences for world-class brands.

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Category:

User-generated Content

When you’re a movie maker, could there be a more positive inquiry from a potential viewer?

Isn’t that what trailers are designed to do? How many hours are spent creating trailers? How much money? How much time and effort is spent crafting the perfect show-a-little-leg-but-not-too-much tease to get people to sit forward in their seats and expand their pupils by the time the name of the movie and the opening date fades in?

And yet, thousands of people asking “What movie is this from” doesn’t seem to be influencing the poor decision made by the lawyers representing Constantin Film, who have decided to systematically destroy what is probably the most successful marketing campaign they’ve ever been a part of (Well, at least since the NeverEnding Story).

Constantin Film AG is the production and distribution company behind the movie “Downfall,” which is also the source from one of the Internet’s most hallowed memes.

Read the rest of this article on Threeminds

oneframeoffame

Tucked away near the end of one of the best Slideshare’s I’ve come across, is this lil’ gem of UGC brilliance. Musicians C-Mon & Kypski need a little help with their music video, and it’s crowdsourcing that makes this video memorable (and affordable, I imagine). They’ll show you a frame from their video, and all you have to do is mimic it via webcam.

But before I tell you why I love this so much, let me share the Slideshare presentation with you – In “Stop Saying Viral – A Case For Spreadable Media,” Eva Hasson of Trendspotting makes an argument against “The Viral” strategy on which so many agencies and brands are stuck. If you’re a marketer, the best thing you could do today is open your mind to Hasson’s Wisdom Bombs

Read the rest of this post at Threeminds

Apparently, API stands for All Projects are Implemented, according to some agencies. Marketers are trying to find their way in the Times-Square madness of the Social Media space, but when someone is asking for directions, they don’t really want every street on the whole map.

With Twitter, for example, it’s still important for strategy to drive decisions on tactics. An open API seems to be a maddening siren’s call for agencies and developers, causing them to lose all sense and launch campaigns just for the sake of integrating Twitter.

Let’s learn from these campaigns and stop all the gimmickry.

twitterapiskittles

Skittles

If you haven’t heard of the Skittles.com debacle (which they continue to host), welcome to the Internet. Kidding aside, this web site has thrown away caution and its brand, allowing Facebook, Twitter and YouTube to define its message and its value. Upon launch of this “strategy,” users gamed the sites, associating swear words, offensive posts and negative messaging. Now, weeks later, the aggregate social destination sits passive; the brand message confused and tarnished.

The glass-half-full viewpoint: I should, however, acknowledge the 1 million+ fans subscribed to the Skittles Facebook fan page. It will be interesting to see what, if anything, Skittles does with these subscribers.

twitterapioutlook1

FixOutlook.org

This recently launched grassroots site hopes to grab the attention of the Windows Beta evaluators, and send a powerful, organized message to Microsoft before they commit to the sin of continuing to use Word to render emails in the 2010 version of Outlook. I admit, it’s a noble cause. But the twitter implementation at the core site is reminiscent of 90s designers using animated gif backgrounds just because they could. It was a terrible idea, and the addition of a Twitter avatar feed doesn’t change this. This is/was a great opportunity to unite these users in a deeper way.

The glass-half-full viewpoint: The people behind this cause did keep it simple, and don’t necessarily have a need for a long-term view. The virulence of the tweets are visible, and I’ve yet (with 17,489 “tweetitioners”) to see any tweets against the campaign.

twitterapiterminator1

Terminator Salvation (Resistance 2018)

The film over-promised and under-delivered, so I suppose we could say the Twitter campaign stayed true to the brand. This Twitter game sent Jumbled words to decode and trivia questions to answer to followers who would earn points. It also incorporated some Terminator-world messages, such as, “You have been harvested by the machines, you lose 5 points.” Games on Twitter are starting to multiply, and this one seemed to have good promise, but the challenges became repetitive quickly, and the burning Terminator face rolling by among my smiling happy Twitter friends weakened the impact of the experience. If this is SkyNet, we have nothing to worry about.

The glass-half-full viewpoint: Games on Twitter are still a new concept, and this early attempt did earn some pretty good reach and buzz. It does foreshadow more robust and solid twitter contest and gaming to come.

twitterapipolarice1

Polar Ice

The ultimate in Twitter API gimmickry lives at PolarIce.ca. This flash site pulls in what appear to be completely random Tweets, with a muddled interface featuring confusing functionality creating the ultimate why-am-I-here experience for users. It seems Polar Ice just likes Twitter. But what does this have to do with Vodka, or partying?

The glass-half-full viewpoint: If you have a glass half full of Polar Ice, tip it back and Google your way off this site.

twitterapihookup1

Nike’s The Hookup

Nike’s work-in-progress started with a whimper, but is now, it appears, starting to evolve into something a little more useful. The Hookup tweets local shoe drops to followers, and has other functionality pulling key terms for their fashion product/item/lines called “icons.” Fans are starting to use the tag #thehookup, which may connect to this strategy too, but it’s difficult to say.

The glass-half-full viewpoint: There is a lot of activity around these items on Twitter, and this team has a long-term view. A few changes will lead to success for this program.

(Full disclosure: I work for Organic, with Nike Canada as one of our clients. I haven’t, however, worked on The Hookup)

What’s the common thread here? These API implementations are all ideas conceived based on the brand’s needs, instead of the users’.

If instead, one considers the drivers behind users’ behaviours on Twitter and other Social Media, one realizes that these are surface ideas that don’t serve their preferences, desires and needs. Start with user-centric thinking, think long-term, and ease into Social Media with grace and success.

olympics.jpg

Photo by Chinaguccio

I’m an Olympics junkie. But, until the olympiad when I can watch the event I want, when I want, wherever I want, my craving will remain unsated.

Athens 2004 gave a glimpse at the potential of the future of Olympics coverage, and as Beijing 2008 approached, it seemed that on-demand, super-immersive web strategy and mobile tactics would be ubiquitous and all-encompassing.

As it turns out, it’s not quite there yet. NBC’s has no regrets however, as their lock down of the coverage has grabbed a 17.6 Nielsen rating and $1 Billion in advertising revenue.

Nevertheless, social media and Web 2.0 has opened new doors for the dissemination and celebration of the games to spread higher, faster and stronger.

Here are some of the strategies and memes that are defining the Olympic Games online and on your mobile device:

Video

Wired’s “How to watch the olympics online”

Wired Olympics WikiIf you’re hunting for the ultimate on-demand and live coverage online, this is a good place to start.

CCTV Olympics Flash interface

Flash designers are boasting about the scope of the content being delivered on a Flash platform implementation. It’s “pretty,” I suppose, but severely limited as far as organization of the content and usability. It’s possible this answers the question whether Flash can support large projects, but that’s secondary to delivering a good user experience… and Flash just isn’t the right fit for this type of content.

NBC using Silverlight

… but at least the CCTV site is Flash and not Silverlight. Users, if they’re so fortunate to own a Windows PC, are forced to download the new Microsoft Silverlight plug-in to view NBC’s online video. After that hurdle is cleared, the experience is good for some, terrible for others.

Googolympics

Google Olympics Web StrategyStartupMeme lists the many Google initiatives for the games, including Gadgets, One-box search, Maps visualizations and the (arguably) revolutionary dedicated YouTube channel.

And here’s Google’s mobile access to stats and updates.

Widgets

All the major content providers have built desktop widgets.

Lenovo’s TVTonic Super-Widget

Lenovo WidgetLenovo’s has sponsored a skinned TVTonic app that allows you to subscribe to full-length events, viewable on- and off-line.

Interactive Strategies

CBC’s Sport Explainer

CBC AnimationCBC explains events with simple animations. You can learn water polo by clicking on the link at the bottom right here>

BBC Interactive Olympic Map

Interactive MapThe BBC leverages Microsoft Live Search Maps to surface blog and twitter coverage via a geographical visualization.

NYT’s Medal Count Map Visualization

New York Times VisualizationThe New York Times shows us the historical (and current) medal counts for all of the modern games.

BBC’s Olympic Myth: “Monkey”

BBC Monkey Viral VideoThe Gorillaz’ Damon Albarn and Jamie Hewlett adapt and animate a classical Chinese novel to promote BBC coverage.

Mobile

Blackberry Cool’s Olympic Roundup

Blackberr ApplicationsFollow on your Blackberry with these apps.

Softpedia’s Blackberry Beijing Travel App

Travel AppGoing to Beijing? Here’s an interesting targeted Travel App.

Zumobi’s Olympic iPhone App

iPhone Olympics AppZumobi has a simple app – no video, but general coverage, including photos and blogs. If you have an iPhone, let me know what you think of this…

Social Media

Twitter Hashtags: BG08, Beijing, Olympics

The twitterati can’t make up their mind on a tag, so here’s all three as they are rolling out on Twemes.

Flickr

Olympics on FlickrWow, Flickr had a great opportunity to capitalize on all the great photos from the event… but finding the good photos is tough. Most searches return almost an equal number of protest and political images as mediocre shots of the games.

Facebook Apps

Olympics on FacebookPramati has built an interesting Guess-the-Podium app for Sun. It’s a good idea, but tough to guess many events – that is, I could have an educated guess on a World Cup or March Madness app, but I’m not sure who to pick for 60kg Men’s Freestyle Wrestling. Will it be He Qin, Yandro Quintana or Mavlet Batirov who take the gold?

NBC’s and other also-ran apps are available too.

Wikipedia

Blogs

Bloggers Blog Olympics Blogs and Twitterers

A great list of bloggers and twitterers is collected here.

Athlete Blogs

Athletes' BlogsWith so many to follow, I haven’t had a chance to sift through these massive lists. (If you have any highlights of great athlete bloggers or entries, let me know.)

Wordpress Tag: Olympics

Of course, there are lots of other bloggers talking about the olympics. Wordpress aggregates the tags from these posts.

Reuters Olympics Podcasts

User-generated content and Memes

We can’t ignore the waves of UGC and the viral contributions of general public.

FriendFeed Spanish Faux-pas

Spanish Basketball TeamThis story exploded across the web, and gains strength still via social networks.

Blue Screen of Death @ Opening Ceremonies

The meme says Windows projected its infamous artwork on during the opening ceremonies. Real or fake? Either way, geeks grabbed on to the story and added another chapter to the Windows Fail mythology.

LOLBush @ Olympics

The Guardian wonders if Bush “can haz” anything else to do, besides watching Misty May dig sand.

Sponsor Strategies

Most of the official international sponsors have weak (if any) strategies – Flash timelines and movies that unapologetically cram the brands down the users’ throats. If your computer doesn’t crash, check out Panasonic’s “World Wide Wave.” Yikes.

On the other side of things

McDonalds’ The Lost Ring Cross-channel Immersive Storyline


Wow. I stumbled on to this only recently, and it looks expansive, and impressive. It also looks like it’s nearly over. I’ll be looking deeper into this multilingual social media play.

Atos Origin’s On-site Infrastructure

Here’s an overview of Beijing 2008’s IT provider’s offerings, including the “Olympic Family Intranet”

Kodak’s Blog?

Kodak's BlogMeh. Kodak’s final olympiad as an Olympic sponsor passes on a weak note online.

… one interesting post however, is the comprehensive gallery of Kodak’s Olympic Pins.

Samsung’s Medal Mania

Medal Mania is a cross-Internet hunt for medals. The clues are kind of lame, but it’s a good attempt at engagement.

Official Web Strategy

Beijing 2008’s official site

Beijing's Official Web StrategyOne wonders at the missed (?) opportunities for the official sites to host and stream on-demand content. And for revenue streams? Sponsorships, subscriptions and fee-driven access. How about a deal with iTunes?

Vancouver 2010

Vancouver's Official Web StrategyFinally, a shameless proud plug for the home team currently building towards the next winter games. Go Canada Go! (See you there.)

This list is a work-in-progress. Send me your links and thoughts on the games…

timetube.jpgFor a recent project, I needed to quickly produce a timeline of events. I thought this would be a great idea for a web tool and app across social media. It turned out that < a href=”http://www.dipity.com”>Dipity is already doing a great job with their timeline product, I was happy to find. Now, they’ve mashed up their UGC timeline generator with the YouTube API to create TimeTube. Brilliant.

Now I just need a tool to keep all of these great new tools organized in my brain so that I can remember them nanoseconds after the need arises…

dellgraffiti.jpgWhile Seth Godin is questioning the longevity of everyone’s patience for “Green” marketing, Dell has achieved great success in its current campaign, “What does ‘green’ mean to you?” In partnership with and in support of Regeneration.org, Facebookers can use the Graffiti tool to enter their artwork to be voted on by their fellow social networkers.

More than 7,000 entries have been submitted.

The top 150 (yes, One Hundred and Fifty, not top 10 or 20…) are now available for voting, and the quality of art is astonishing. Spend some time in the virtual art show here.

Also notable is the quality of the conversation and virulence of the campaign. The discussion board boasts more than 100 topics, with conversation ranging from Global Warming – Real, or Hoax?” to sub-campaigns started by the participants suggesting that competitors “Rate the Person Above You’s Grafitti!!”

The engagement reaches beyond the page as 1,471 Facebook fans are spreading word of the campaign.

Quite simply put, there is a monumental difference between social media strategies that sputter and die because of lack of knowledge and direction, and successful campaigns like this one that is lead by expertise and focus.

Hat tip to Jeremiah Owyang (twitter @jowyang) once again for the link.

Wow. My two favourite topics in a single post over at One Degree:

  1. The mis- and overuse of flash for no real value; and,
  2. A watered-down attempt at UGC (user-generated content) by a corporation

Update: A Sears marketer has posted that this was not an attempt at UGC… good positive follow up on the blog, but really, what was the point of this site anyway?

Update 2: Man, that security guard is creepy.