craig ritchie is a web strategist with an extensive background in experience design, content and community planning. product creation, management and marketing.

craig ritchie is currently focused on social media creation, brand building and online reputation management.



craig ritchie is also:

Strategist at Organic

Web Consultant/Owner of Thunderpulse Consulting

Product Management, Marketing & Content Rock Star for Bluehaze

my latest twitter updates

Meeting virtually in real life (Part 1): Web strategy and tools are changing the conversation at conferences

meshaudience1.jpgWeb conferences have become host to the new wave of viral tools and technologies that are enhancing community and business meetings. Carlson Marketing calls this next-gen conference style ‘Meetings 2.0.’ As a worldwide enabler of business meetings, Carlson has added mobile tools and social networking to their meetings and events offerings, which expands the experience from just ‘During’ to include ‘Before’ and ‘After.’

Twead carefully during your keynote

mesh-logo.gifRecently, at the Toronto Mesh web conference, a lot was revealed about the future of conferences. Specifically, the massive impact of mobile devices and social media tools on these types of get-togethers. The communication vehicle of choice? Twitter, of course. During the two-day event, power-tweeters (frequent users of Twitter) introduced the power and benefits of micro-blogging to dozens of twuddites. (Twitter luddites)

What was the call to action for these new adopters? Easily a quarter of the audience members in any given session had laptops open, and half of them were twittering amongst themselves, expanding the presentations and panels to deep discussions in the seats.

twemes.gifTwemes, a Twitter API implemetation, further enabled the conversation between tweeters, as Mesh attendees or ‘Meshies’ tagged their 140-character-or-less comments with ‘#mesh08,’ allowing the community to follow the discussion in real time as the comments rolled by. You can see all of these comments aggregated here.

I recommend trying out Twemes.com: ideally, follow a “hot pick” in the top right corner (these are usually conferences) and click “start live update” to see the topic-tagged twitters roll by. You can imagine the additional engagement this provides for events and conferences.

The added value of the Twitter conversation backchannel was obvious. During the conference, Meshies were using Twitter to discuss the future of music as a business model, and taking the liberty of re-branding Saturn’s awkwardly named social network ImSaturn (the marketer from Saturn tried desperately to point us to the correct URL, but stumbled through the difficult address).

Do we even have to attend anymore?

scribblelive.gifScribbleLive was unveiled at Mesh ‘08, a live blogging platform with real-time updates. In this forum, ScribbleLive users live-blogged forums and presentations, allowing multi-taskers and attendees in other sessions follow multiple discussions. For a great example of the group blogging output, check out the live blog of Steve Jobs’ Keynote at the WWDC, including his announcement of the new iPhone 3G.

iphone.jpg

My mobile meeting manager

Mesh ‘08 also boasted an impressive, although slightly off-the-mark blackberry app. The technically-oriented (crackberry-addicted) audience presented an optimal opportunity for Sweet Caesar to offer a free downloadable guide to the event. The features and user experience of the app were quite valuable, even though it just left me wanting more.

Among the features were a venue map, schedule and presenter bios. Unfortunately, this information didn’t update over the two days and was incorrect (as conference schedules go) as soon as the first keynote began. Overall however, the implementation demonstrated the potential for great value in the future. Now event planners must consider “What is my mobile strategy?” “What is my web strategy?” Maybe next time we’ll see the integration of Twitter, ScribbleLive and social networking tools to enhance our next Mesh (or your next conference’s) experience.

Look for Part 2 of my post on the evolution of Meetings and Conferences: Meeting virtually in real life (Part 2): Entertain us, we’re bored and twittering.

Along with everything else, I think Facebook might be the new Louvre (This is Facebook marketing done right)

dellgraffiti.jpgWhile Seth Godin is questioning the longevity of everyone’s patience for “Green” marketing, Dell has achieved great success in its current campaign, “What does ‘green’ mean to you?” In partnership with and in support of Regeneration.org, Facebookers can use the Graffiti tool to enter their artwork to be voted on by their fellow social networkers.

More than 7,000 entries have been submitted.

The top 150 (yes, One Hundred and Fifty, not top 10 or 20…) are now available for voting, and the quality of art is astonishing. Spend some time in the virtual art show here.

Also notable is the quality of the conversation and virulence of the campaign. The discussion board boasts more than 100 topics, with conversation ranging from Global Warming - Real, or Hoax?” to sub-campaigns started by the participants suggesting that competitors “Rate the Person Above You’s Grafitti!!”

The engagement reaches beyond the page as 1,471 Facebook fans are spreading word of the campaign.

Quite simply put, there is a monumental difference between social media strategies that sputter and die because of lack of knowledge and direction, and successful campaigns like this one that is lead by expertise and focus.

Hat tip to Jeremiah Owyang (twitter @jowyang) once again for the link.

Planned risk for buzz, growth and sales

Add this post on the Canadian Marketing Blog to the list of articles I think everyone I know should read. In fact, if I work with you on any project, please print this article out and read it before we sit down at a meeting.

Let’s do some things that generate buzz; that catch some users’ and customers’ attention. I’m not talking about setting fire to the brand and chopping down the business, just grabbing some momentum and market share and allowing room for some failures. Let’s set some benchmarks.